Complaints & Disputes Handling

CBN Complaints Officer

Halcyon House
1 Campbell Street
West Perth WA 6005

PO Box 1183
West Perth
WA 6872

P: (08) 9480 8900
E: [email protected]
W: www.cbnet.com.au

Financial Ombudsman Service (FOS)/Australian Financial Complaints Authority (AFCA)

National Adviser Services Pty Ltd t/as Community Broker Network is a member of the Financial Ombudsman Service (FOS), an external dispute resolution body that provides a free consumer service which will be known as the Australian Financial Complaints Authority (AFCA) from 1 November 2018.

If your complaint can not be resolved sucessfully you have the right to refer the matter to the FOS/AFCA to assist in making an independent assessment of your issue(s). Their contact details are below:

Financial Ombudsman Service Australia (if lodged before 1 November 2018)

GPO Box 3 Melbourne VIC 3001
P: 1800 367 287
E: [email protected]
W: www.fos.org.au

Australian Financial Complaints Authority (if lodged on or after 1 November 2018)

GPO Box 3 Melbourne VIC 3001
P: 1800 367 287
E: [email protected]
W: www.afca.org.au

You can also find information about the FOS/AFCA on their websites listed above.

Feedback

Community Broker Network encourages your feedback. If you have a complaint please fill in the Complaint Form below, or put your complaint in writing and send it to CBN’s Complaints Officer (address noted at the top of the page or on the Contact Us page).

Please use the form below to offer your feedback.